Catering - Check In App

A resource for onsite catering managers to scan or check in meals

Written by Tara Ferguson
Updated over a week ago

This article is for catering managers who will check in meals onsite. For Lennd admins who are configuring and processing catering approvals, please read the below resource first.

Catering Check-In - Scanning or Checking In Meals Onsite

This video walks catering managers through the process of using the catering check-in app, such as checking in meals by group or person, or scanning passes. You can also use the manager overrride code to approve meals on the fly, check in Lennd to see if an order exists, undo meal scans, and search for meals previously scanned.

Catering Manager FAQs

How do I access the catering app to scan meals?

You must be a team member on a Lennd event with permissions to access the catering app.

To access the app, log into your event and go to Catering - Check In. This will open the app in a separate page. You can bookmark the app for future use.

Can I check in meals by name or do I need to scan a RFID/barcode pass?

You do not need a barcode or RFID integration to check in meals, although this can speed up the process if it is available. Meals can be claimed by clicking the +Person button (top-right) and searching for a person by name.

Meals can also be claimed for a group by searching for a group name. Note that only one meal at a time can be claimed via the app. You may want to check in meals from the Catering module if you plan to issue only in bulk.

How do I scan a pass into Lennd?

You must have a USB peripheral barcode scanner or RFID reader. Lennd does not provide hardware.

Once your scanner is connected to the computer with the check-in app, put your cursor in the search field and start scanning passes.

When a pass is scanned, it will search the Lennd database to find a person associated with that pass ID, then confirm their access to that particular meal.

If there is no meal associated, you can choose to override it or deny access. Passes clear once they are scanned, so you can scan the next pass immediately.

How does scanning a pass find meals for the person?

The person's pass must be associated with an order in Lennd that matches the same person. For example, Anna Smith can have an AA wristband and a catering order associated with her person record. When her wristband is scanned into Lennd (or synced via integration), that will attach it to her person record. Then, when the wristband is scanned, it will find the meals associated with her person and claim them.

Alternately, if Anna has no meals but belongs to the Volunteers group (which does have meals), the system will look for meals in the group that she is part of, and claim one of those if they exist.

How does it work if meals are assigned to a group instead of people?

You can look up meals in the app via the person's name or the group name.

If an individual order exists for that person and they have that meal, it will be deducted.

If no individual order exists for the person, the system will check to see if they belong to a group that has any meals approved in a group order. If yes, it will deduct that meal from the group order.

There is no way to set an individual limit on group orders - the meals are scanned first-come, first-serve.

How do I create orders in the app if the person is not found?

Currently orders must be created via form, portal, or in Lennd. If a wristband is not attached to an order, you can use the Manager Override Code to approve the meal and track it against the wristband ID. The code can be configured in Catering - Settings - Manager Override Code.

Did this answer your question?