Having trouble sharing your camera, microphone or screen? This can be caused by various things including your network connection, device, operating system, browser plugins and more.
Let's determine whether the problem may be caused by your network environment or the hardware. You can use the following steps to determine this:
Ensure you're using a compatible browser: Make sure you are using the latest version of a WebRTC-capable browser. Lennd's Virtual Event solution will work in desktop computers and laptops running any of the following browsers:
- Google Chrome (latest release version)
- Firefox (latest release version)
- Opera (latest release version)
- Safari (latest release version)
- Microsoft Edge. Full support for Chromium-based versions of Edge (version 79+), and beta support for non-Chromium versions of Edge (version 17+).
Lennd is not compatible with Internet Explorer 10 or 11. While Lennd might work on other versions of these browsers, we do not officially support them.
Test your connection: Make sure you have the right ports open. You can check this by running our Pre-call tool. Make note of any suggestions or warnings that the Pre-Call tool provides to you.
Double check your network settings: Next, let's see if there are any network issues connecting to the Lennd servers. If something is blocked:
- Are you connected to the internet?
- Web browser security settings (especially for IE) may be too restrictive or blocking certain content.
- There may be a security restriction enforced on your network.
- Still no luck? Send us a message. We'd love to help.
If the earlier Pre-call test didn't show any issues with network, but you weren't able to see the camera/microphone functioning correctly:
Please confirm that you are allowing access to it when prompted by the browser. You may have blocked access and saved this preference. Please check in your browser settings to confirm this is not the case.
Check if the camera works on a different browser. For instance, if you are using Firefox see if Chrome works instead.
If you have multiple cameras, make sure that the right camera is selected.
Does the camera work in Skype or Photo Booth?
Still no luck? Send us a message. We'd love to help.