In Lennd, you will be prompted to select your audio and video device so that people can hear and see you at the event, but if you are unable to select your AV options, it is probably because you need to give browser permissions for Lennd to access your AV devices.
First, please be sure that you are using Chrome (preferred) or Firefox (backup) and that it is up to date.
If that doesn't work, be sure to give browser permissions in Chrome:
Allow Camera and Microphone in a web browser
On Firefox:
Click the video icon in the URL field
Choose the Camera and Microphone to share
Hit Allow for changes to take effect
On Chrome:
Click on the padlock icon next to the URL
Set Camera and Microphone to Allow
Note: Make sure your camera and microphone are allowed for https://app.lennd.com website.
You can also check to see if Lennd has access to your devices by entering the following link to your Chrome browser URL field:
chrome://settings/content/siteDetails?site=https%3A%2F%2Fapp.lennd.com%2F
Under Permissions, locate Camera and Microphone. Lennd should be one of the approved sites.
Note: Sometimes, third-party extensions can affect the experience by blocking some of the Lennd interface elements. That’s why we also recommend opening the event in Incognito mode (command+Shift+N on macOS or Ctrl+Shift+N on Windows) on Chrome or Private tab (command+Shift+P for macOS or Ctrl+Shift+P for Windows) on Firefox.
MacOS
Privacy settings on latest versions of macOS require the following permissions to be enabled in order to get the best Speaker experience on Lennd platform:
Camera
Microphone
Screen Recording
Camera
Open the System preferences
Navigate to Security & Privacy > Privacy
Choose Camera and allow browsers to access your camera
Once the permissions are granted, you will be able to come on screen with Camera.
Microphone
Open the System preferences
Navigate to Security & Privacy > Privacy
Choose Microphone and allow browsers to access your microphone
Once the permissions are granted, you will be able to come on screen using the Microphone.
Screen Recording
Open the System preferences
Navigate to Security & Privacy > Privacy
Choose Screen Recording and allow browsers record the contents of your screen
Once the permissions are granted, your browser will be able to choose any applications for screen sharing.
If none of the above fixes the problem, please send us a message and we'll be happy to help.